Terms of Service

 

This Service Policy applies to the Toronirva online store (hereinafter referred to as “we” or “us”) and explains the terms governing the use of our website, the purchase of products, and related services.

1. Introduction and Scope

This Service Policy applies to all users who access, browse, or place orders through our online store.
By using our website or services, you confirm that you have read, understood, and agreed to be bound by this policy and the related policies referenced herein.

2. User Responsibilities and Website Scope

Users are responsible for ensuring that all information provided when placing orders or contacting us is accurate and complete, including contact and delivery details.
We are responsible for maintaining the normal operation, security, and accessibility of the website within a reasonable scope.

3. Product Information, Inventory, and Pricing Rights

All products displayed on the website are subject to availability.
We reserve the right to update product descriptions, inventory status, and pricing information without prior notice.
All prices displayed on product pages include applicable taxes.

4. Orders and Payment

An order is considered valid once payment has been successfully completed and an order confirmation is generated.
We reserve the right to review, suspend, or cancel orders in cases of inaccurate information or technical issues.
Payment must be completed using the checkout method displayed on the website at the time of purchase.

5. Shipping Policy

We provide shipping services within Australia only.

After successful payment, orders will enter the processing stage. The order processing time is 1–4 business days.
Orders placed and paid before 18:00 (Australia/Sydney time) will begin processing on the same day; orders placed after 18:00 will be processed starting from the next business day.

Once dispatched, the estimated total shipping timeframe is 7–12 business days.

Shipping fees are as follows:

• Orders with a total value of 90 AUD or more (including 90 AUD) qualify for free shipping;

• Orders with a total value of less than 90 AUD are charged a flat shipping fee of 5.99 AUD.

After shipment, valid tracking information will be provided for order status updates.
For complete details, please refer to the Shipping Terms.

6. Order Cancellation Policy

Orders may be canceled before they are dispatched.
Cancellation requests must be submitted via email or phone and include the order number and proof of payment.
Once the cancellation request is verified and approved, we will confirm the cancellation and notify you of the outcome.
Orders that have entered the shipping stage cannot be canceled and must be handled in accordance with the return and exchange process.
Refund Instructions: Once an order cancellation is confirmed, we will process the refund within 1 to 4 business days. The refund will be returned to the original payment method used for the order (such as bank card, Visa, MasterCard, etc.).

For full details, please refer to the Order Cancellation Policy.

7. Return and Exchange Policy

Returns and exchanges may be requested within 45 days from the date of receipt, subject to applicable conditions.
Eligible situations include product appearance issues, quality issues, odor concerns, significant color differences, incorrect items, and returns or exchanges without reason.

Requests must be submitted via email or phone and include the order number, proof of payment, and relevant photos or videos.
After the returned product is received, we will promptly inspect the item to verify whether it matches the reported condition.

If the inspection is approved:

• For exchanges: a replacement product will be shipped to your address within 1–4 business days;

• For returns: once the return is confirmed, we will process the refund within 1 to 4 business days, and the refund will be issued to the original payment method used for the order (such as bank card, Visa, MasterCard, etc.).

For detailed conditions, procedures, and fee responsibilities, please refer to the Return & Exchange Policy.

8. Disputes and Applicable Rules

If any dispute arises from the use of the website or the purchase of products, we encourage you to contact us first to seek resolution.
If a resolution cannot be reached, the matter will be handled in accordance with applicable consumer transaction and online service rules.

9. Privacy and Data Protection

We value user privacy and take reasonable measures to protect personal information.
Details regarding data collection, use, storage, and user rights are outlined in the Privacy Policy, which forms an integral part of this Service Policy.

10. Intellectual Property

All content on the website, including text, images, graphics, and page design, is protected.
No content may be copied, used, or distributed without authorization.

11. Limitation of Liability

We will provide reasonable assistance in cases of logistics delays, system maintenance, or other uncontrollable factors but do not assume responsibility beyond the scope described in the applicable policies.
Our responsibility is limited to what is expressly stated in the relevant policies.

12. Changes to the Service Policy

We may update or revise this Service Policy from time to time based on operational needs.
Any revised version will become effective upon publication on the website, and continued use of our services constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions regarding this Service Policy or our services, please contact us using the details below:

Address: 5624 Wheelwright Way, Haymarket, VA 20169-3186, US
Phone: +1 (516) 640-8892
Email: contact@toronirva.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)