Orders with a total value of 90 AUD or more (including 90 AUD) qualify for free shipping
Orders with a total value of 90 AUD or more (including 90 AUD) qualify for free shipping
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Shipping Policy

 

These Shipping Terms apply to the Toronirva online store (hereinafter referred to as “we” or “us”) and are intended to clearly explain shipping arrangements, delivery timelines, and related responsibilities for orders placed through our online store.

1. Shipping Scope

We currently provide shipping services within Australia only. Shipping services outside Australia are not supported at this time.

2. Shipping Fees

  • Orders with a total value of 90 AUD or more (including 90 AUD) qualify for free shipping.

  • Orders with a total value of less than 90 AUD will be charged a flat shipping fee of 5.99 AUD.

3. Taxes

All product prices displayed on our website include applicable taxes. No additional taxes are required to be paid at checkout or upon receipt of the order.

4. Order Cut-Off Time

  • Orders successfully placed and paid before 18:00 (Sydney time) will have their processing time counted from the same day.

  • Orders placed and paid after 18:00 will have their processing time counted from the next business day.

  • If an order is placed on a non-working day, processing will begin on the next working day.

5. Order Processing Time

After successful payment, orders will enter the processing stage.
The processing time is 1–4 business days, after which the order will be dispatched.

6. Shipping Timeframe

Once the order has been shipped, the estimated total shipping time is 7–12 business days.
Actual arrival times may vary due to destination, logistics peak periods, or other uncontrollable factors.

7. Logistics Carriers

Depending on the delivery address and actual circumstances, we will arrange shipment using one of the following major Australian logistics carriers:

  • Australia Post

  • StarTrack

8. Order Tracking

After shipment, valid tracking information will be provided via the order page or notification channels.
Customers may use the tracking information to monitor the shipping status of their orders.

9. Responsibility Statement

  • We take reasonable care during order processing and dispatch to ensure that products are properly packaged and handed over to the logistics carrier.

  • Delays during transit may occur due to weather conditions, transportation issues, or carrier operations. We will assist customers with inquiries and communication where possible.

  • If an order is found to be damaged or lost during transit, customers are advised to contact us promptly after receipt so that we may assist with further handling.

10. Receipt and Inspection

  • Customers are advised to check the outer packaging upon receipt. If any abnormalities are found, please take photos for record purposes and contact us promptly.

  • Once an order is marked as delivered, it will be considered successfully delivered to the designated address.

11. Contact Information

If you have any questions regarding these Shipping Terms or your order, please contact us using the information below:

Address: 5624 Wheelwright Way, Haymarket, VA 20169-3186, US
Phone: +1 (516) 640-8892
Email: contact@toronirva.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)