Order Cancellation Policy
This Order Cancellation Policy applies to the Toronirva online store (hereinafter referred to as “we” or “us”) and outlines the conditions, procedures, and refund arrangements related to order cancellations.
1. Order Cancellation Conditions
You may request to cancel an order under the following circumstances:
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The order has been successfully placed but has not yet entered the shipping stage;
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The cancellation request is submitted before the order is dispatched;
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The information provided for cancellation is complete and verifiable.
Once an order has been shipped, it can no longer be canceled and must be handled in accordance with the return and exchange policy.
2. Order Cancellation Process
To cancel an order, please follow the steps below:
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Contact our customer support team via email or phone to request an order cancellation. Please provide the order number, proof of payment, and any other relevant information.
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Our customer support team will review and process your request. If the cancellation is approved, we will notify you of the result as soon as possible and arrange the refund accordingly.
3. Refund Instructions
After the order cancellation request has been confirmed, we will process the refund within 1 to 4 business days.
The refund will be returned to your original payment method used for the order (such as bank card, Visa, MasterCard, etc.).
4. Contact Us
If you have any questions regarding this Order Cancellation Policy or need assistance with your order, please contact us using the information below:
Address: 5624 Wheelwright Way, Haymarket, VA 20169-3186, US
Phone: +1 (516) 640-8892
Email: contact@toronirva.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)