Orders with a total value of 90 AUD or more (including 90 AUD) qualify for free shipping
Orders with a total value of 90 AUD or more (including 90 AUD) qualify for free shipping
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Shopping Process

This shopping process applies to the Toronirva online store (hereinafter referred to as “we” or “us”) and is intended to clearly guide users through each step from browsing products to after-sales support.

1. Browse Products

You may browse product pages on our website to view images, specifications, pricing, and relevant details.
All prices displayed on product pages include applicable taxes, and product availability is shown in real time.

2. Select Products

After reviewing the product information, select the desired items and add them to your shopping cart.
You may review and adjust the selected items in the shopping cart at any time before checkout.

3. Enter Order Information

Proceed to the checkout page and provide complete and accurate delivery information, including the recipient’s name, address, and contact details.
Please ensure the information provided is correct to allow us to process and ship your order without delay.

4. Review and Complete Payment

Before submitting your order, carefully review the product details, quantities, prices, and delivery information.
Once confirmed, complete the payment. The order will be generated and enter the processing stage after successful payment.

5. Order Processing

After payment is completed, the order will enter the processing stage.
The standard order processing time is 1–4 business days, after which the order will be prepared for shipment.

6. Shipment and Transportation

Once the order is shipped, tracking information will be provided so you can monitor the shipment status.
Shipping time is calculated from the date the order is dispatched.

7. Receipt and Inspection

Upon delivery, please receive the package promptly and inspect the outer packaging and the product condition.
If any issues are identified, please keep relevant records and contact us as soon as possible.

8. After-Sales Support

If you need assistance with order cancellation, returns, exchanges, or general inquiries, please contact us using the information provided below.
We will assist you in accordance with the applicable policies.

Contact Us

If you have any questions about the shopping process or your order, please contact us using the details below:

Address: 5624 Wheelwright Way, Haymarket, VA 20169-3186, US
Phone: +1 (516) 640-8892
Email: contact@toronirva.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)